GoBucks FAQs

Questions

1. What the heck are GoBucks?
2. Does it cost anything?
3. Can anyone participate? Do I have to enroll?
4. How do I earn GoBucks?
5. Do all of my GoWesty purchases apply?
6. What is the earning percentage for the GoBucks program?
7. Can the earning percentage change?
8. Do GoBucks expire?
9. Can I earn GoBucks while taking advantage of another GoWesty promotional program?
10. Can I combine the GoBucks I've earned with multiple online accounts?
11. How can I check my GoBucks balance?
12. Can I opt out of this program?
13. How do I redeem my GoBucks?
14. If I visit GoWesty in person, can I use my GoBucks to purchase items in-house?
15. What about will-call orders? Can I order online to take advantage of the GoBucks program, then pick up my items at GoWesty's physical location?
16. What happens if I need to return something I purchased online? How will my GoBucks be adjusted?

Answers

1. What the heck are GoBucks?

   GoBucks is a rewards program for online GoWesty shoppers. It's pretty simple: You buy stuff for your VW camper, and you automatically earn rewards in the form of GoBucks! You can use your GoBucks for any future online purchase at GoWesty.com, you can gift them to friends or family... basically, they're really cool. 

   
   

2. Does it cost anything?

   There is no cost to participate in the GoBucks program! All you have to do is shop like you normally would... except that you'll be earning GoBucks rewards while you do it!

   
   

3. Can anyone participate? Do I have to enroll?

   All GoWesty retail customers can participate. There is no need to enroll, either. All existing GoWesty customers are already eligible, and all new customers will be automatically enrolled! NOTE: If you have a wholesale account with GoWesty, you are not eligible for the GoBucks program.

   
   

4. How do I earn GoBucks?

   All you have to do is shop like you normally would. You will automatically earn GoBucks! It's really that easy.

   
   

5. Do all of my GoWesty purchases apply?

   GoBucks are only available with online purchases—orders made over the phone do not qualify! There are a handful of items that do not qualify for GoBucks (like Recaro seats, for example), but almost every online item bestows upon you the wonderful gift of GoBucks. 

   
   

6. What is the earning percentage for the GoBucks program?

   We thought you'd never ask. The earning percentage for the GoBucks program is 5%. In other words, for every dollar you spend at GoWesty, you earn 5% back in GoBucks. Pretty sweet, huh?

   
   

7. Can the earning percentage change?

   We aren't planning to change the earning percentage, but we reserve the right to change the percentage at any time. Of course, any change in the earning percentage would not affect previously accrued GoBucks.

   
   

8. Do GoBucks expire?

   Heck no! That wouldn't be very fair, would it? The GoBucks you accrue are yours to keep and spend as you see fit. You can hold onto them for a year or two... or spend them almost as quickly as you earn them!

   
   

9. Can I earn GoBucks while taking advantage of another GoWesty promotional program?

   Yes, you can earn GoBucks in conjunction with almost every other GoWesty promotion. In other words, if we have a Thanksgiving weekend sale and you purchase a slew of sale items, you'll still earn GoBucks on those purchases.

   
   

10. Can I combine the GoBucks I've earned with multiple online accounts?

    If you've got multiple online accounts with GoWesty for some reason, each of these accounts is eligible to earn GoBucks. You can "gift" your GoBucks to any other person of your choosing (via a GoBucks Gift Certificate), so there's no reason you couldn't "gift" your accrued GoBucks to a single account. Of course, giving yourself gifts is a little strange, but we'll let you do it if you're so inclined.

    
    

11. How can I check my GoBucks balance?

    You can view your GoBucks balance under the GoBucks tab of your account page. 

    
    

    
    

12. Can I opt out of this program?

    Currently, all GoWesty customers earn GoBucks. The simple way to opt out is to not use your GoBucks for any purchase. We have no idea why you'd make that choice, but we're all for freedom of expression.

    
    

13. How do I redeem my GoBucks?

    GoBucks are not redeemable for cash. GoBucks in your account may be applied in checkout to any order placed online. You may NOT redeem GoBucks when placing an order over the phone with our customer service team. GoBucks are ONLY redeemable with orders placed online. 

     

    

    
    

14. If I visit GoWesty in person, can I use my GoBucks to purchase items in-house?

    GoWesty no longer has an official retail store, but you can place online orders in our lounge, which will be hand-delivered by a smiling GW employee. So, yes, you can use (and accrue) GoBucks when ordering online in the GoWesty lounge. That's no problem. Keep in mind, though, that phone orders do not qualify for GoBucks.

    
    

15. What about will-call orders? Can I order online to take advantage of the GoBucks program, then pick up my items at GoWesty's physical location?

    Yes, when you're ordering online, you can choose to pick up your items at GoWesty (called a "will call pick up"). All online orders qualify for GoBucks.

    
    

16. What happens if I need to return something I purchased online? How will my GoBucks be adjusted?

    If you return an item for which you have already received GoBucks, our policy is simple: We deduct the amount of GoBucks you received directly from your online GoBucks account—unless you've already spent those GoBucks, in which case we deduct them directly from the refund amount.